Table of Contents
1. [Introduction]
2. [Key Terms]
3. [Information We Collect]
4. [How We Use Your Information]
5. [Legal Bases for Processing]
6. [Data Storage and Security]
7. [Data Retention]
8. [Sharing of Your Information]
9. [Your Rights and Choices]
10. [Children's Privacy]
11. [International Data Transfers]
12. [Changes to This Privacy Policy]
13. [Cookies and Tracking Technologies]
14. [Advertising and Analytics]
15. [Third-Party Services and Websites]
16. [Data Protection Officer]]
17. [Dispute Resolution]
18. [Specific Provisions for Different Jurisdictions]
19. [Contact Us]
1. Introduction
WISEWIDE Inc. ("WISEWIDE," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you use our mobile game and related services (collectively, the "Service").
We strongly urge you to read this Privacy Policy carefully and make sure that you fully understand and agree to it. This policy is legally binding, and by accessing or using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms. If you do not agree to this Privacy Policy, please discontinue and avoid using our Service. You have the right to cease using our Service, pursuant to this Privacy Policy, at any time.
WISEWIDE is a "data controller" under applicable data protection laws. This means that we are responsible for deciding how we hold and use Personal Data about you. We are required under certain data protection legislation to notify you of the information contained in this Privacy Policy.
Our commitment to privacy extends beyond mere compliance with legal requirements. We believe in fostering trust with our users by being transparent about our data practices and giving you control over your information. This Privacy Policy is designed not just as a legal document, but as a clear and comprehensive guide to how we handle your data.
2. Key Terms
Before we delve into the details of our privacy practices, it's important to understand some key terms used throughout this policy:
• Personal Data: Any information relating to an identified or identifiable natural person ('data subject').
• Processing: Any operation performed on Personal Data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
• Data Controller: The entity that determines the purposes and means of the processing of Personal Data.
• Data Processor: The entity that processes Personal Data on behalf of the Data Controller.
• Data Subject: The individual to whom the Personal Data relates.
• User: Any individual who accesses or uses our Service.
• Service: Our games and any related services, features, applications, technologies, or websites we provide.
Understanding these terms will help you better comprehend our privacy practices and your rights as a user of our Service.
3. Information We Collect
We collect several types of information from and about users of our Service. The type and amount of information we collect depends on how you interact with us and our Service. In general, we collect information in three main ways: information you provide to us, information we collect automatically, and information we receive from third parties.
3.1 Information You Provide to Us
We directly collects only specific game-related information, including:
• Game identifiers
• Game statistics
• In-game activity history
• Game settings
• Operating system
• Browser or app version
• Language settings
• User activity in our services
• Purchase information (item type, quantity, purchase time, price)
Note: We do not collect payment-related personal information such as credit card numbers or billing addresses.
3.2 Information We Collect Automatically
When you use our Service, we and our third-party service providers may use various technologies that automatically collect certain information: This automatically collected information includes device information, IP address, cookies, unique advertising ID, and diagnostic data (crash data and game performance data).
• Device Information: This includes the type of device you use (e.g., smartphone, tablet), device model, operating system and version, unique device identifiers, mobile network information, and hardware specifications.
• Usage Data: We collect data about how you interact with our Service, such as the features you use, the actions you take, your game play patterns, the pages you visit, the time and duration of your visits, and the links you click.
• Location Data: With your consent, we may collect and process information about your precise or approximate location. We collect this through various methods, including IP address and your device's GPS functionality.
• Technical Data: This includes your IP address, browser type and version, time zone setting and location, browser plug-in types and versions, and other technology on the devices you use to access our Service.
• Diagnostic Data: We collect data about app crashes, system activity, hardware settings, and other diagnostic data to help us improve our Service.
3.3 Information Collected from Third-Party Platforms
When you access our Service through third-party platforms or connect your account with third-party services (such as Facebook, Google, or Apple), we may collect information from these platforms: Please note that most of your personal information is collected and stored by these third-party platforms (Facebook, Google, Apple) rather than by us (WISEWIDE) directly.
• Social Media Information: If you log in to our Service using a social media account, we may receive public profile information such as your name, profile picture, age range, gender, language, country, and other information you've made publicly available on that social media platform.
• Friend List*: With your permission, we may access your friends list from a connected social media account to enable social features in our game, such as inviting friends or seeing which of your friends also play our game.
• Email Contacts: If you choose to find other players through your email contacts, we may collect and process this information.
3.4 Information from Other Sources
We may receive information about you from other sources, including:
• Business Partners: We may receive information about you from our business partners, such as advertising networks, analytics providers, and search information providers.
• Publicly Available Sources: We may collect information about you that is publicly available.
• Other Players: Other players may provide information about you, for example, if they have invited you to play our game or mentioned you in their communications with us.
3.5 Special Categories of Personal Data
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
3.6 Aggregated Data
We also collect, use and share Aggregated Data such as statistical or demographic data for various purposes. Aggregated Data may be derived from your Personal Data but is not considered Personal Data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific game feature. However, if we combine or connect Aggregated Data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data which will be used in accordance with this Privacy Policy.
4. How We Use Your Information
We use the information we collect for various purposes, including but not limited to:
4.1 Provide and Maintain the Service
• To operate, provide, and maintain our game and related services
• To create and manage your account
• To provide player support and respond to your requests or inquiries
• To provide and deliver the products and services you request
• To send you technical notices, security alerts, and support and administrative messages
• To detect and prevent fraud, cheating, and other unauthorized activities
• To address technical issues and troubleshoot problems
4.2 Improve and Develop the Service
• To improve, personalize, and expand our game
• To understand and analyze how you use our game
• To develop new products, services, features, and functionality
• To conduct research and analytics to improve our Service
• To monitor and analyze usage and activity trends
4.3 Communicate with You
• To communicate with you about the Service, including updates, security alerts, and support messages
• To respond to your comments and questions and provide customer service
• To send you marketing communications, promotional offers, newsletters, and other information about our game and company (you can opt-out of these communications at any time)
• To process and deliver contest entries and rewards
4.4 Advertising and Marketing
• To deliver targeted advertising to you within our game and on other platforms
• To measure the effectiveness of our advertising campaigns
• To develop and display content and advertising tailored to your interests on our Service and other sites
4.5 Security and Fraud Prevention
• To detect, investigate, and prevent fraudulent transactions and other illegal activities
• To protect the rights, property, or safety of WISEWIDE, our users, or others
• To enforce our terms of service and other usage policies
4.6 Legal Compliance
• To comply with legal obligations
• To respond to lawful requests by public authorities, including to meet national security or law enforcement requirements
• To enforce our legal rights and protect against legal claims
4.7 Business Operations
• For data analysis, audits, and developing new products
• For enhancing, improving, or modifying our Services
• For identifying usage trends and service performance metrics
• For determining the effectiveness of our promotional campaigns
4.8 With Your Consent
• For any other purpose with your consent
We may combine information we collect about you with information we receive from third parties. We may use this combined information to enhance and personalize your gaming experience, improve our Service, and for other purposes described in this Privacy Policy.
5. Legal Bases for Processing
For users in the European Economic Area (EEA) and the United Kingdom (UK), we process your Personal Data based on the following legal grounds:
5.1 Consent
In some cases, we process Personal Data based on the consent you expressly grant to us at the time we collect such data. When we process Personal Data based on your consent, it will be expressly indicated to you at the point and time of collection. You can withdraw your consent at any time, and this withdrawal will not affect the lawfulness of the processing before your withdrawal.
5.2 Performance of a Contract
We may process your Personal Data when we believe it is necessary to fulfill our contractual obligations to you, including providing our Service or at your request prior to entering into a contract with you. This includes processing necessary to:
• Create and manage your account
• Provide you with customer support and respond to your inquiries
• Process your payments and deliver purchased virtual goods
• Provide the game services you request
5.3 Legitimate Interests
We may process your Personal Data when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. These legitimate interests include:
• Improving and developing our Service
• Understanding how our Service is used
• Promoting and marketing our Service
• Preventing fraud and maintaining the security of our Service
• Providing advertising to keep our games free or low-cost for users
5.4 Legal Obligations
We may process your Personal Data to comply with our legal obligations. This includes processing necessary to:
• Respond to lawful requests and legal process
• Protect our rights and property, and the rights and property of others
• Comply with tax, accounting, and other legal obligations
For each processing activity, we rely on one or more of the above legal bases. If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Data, please contact us using the contact details provided under the "Contact Us" section.
6. Data Storage and Security
Protecting your Personal Data is of utmost importance to us. We implement a variety of security measures to maintain the safety of your Personal Data when you use our Service or enter, submit, or access your Personal Data.
6.1 Data Storage Location
Your information is stored on servers located in New Jersey, United States. We choose our storage providers carefully and ensure they provide adequate protection for your Personal Data.
6.2 Security Measures
We implement appropriate technical and organizational measures to protect your information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:
• Encryption: We use industry-standard encryption technologies to protect your data in transit and at rest.
• Access Controls: We restrict access to Personal Data to employees, contractors, and agents who need to know that information in order to operate, develop, or improve our Service. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination, if they fail to meet these obligations.
• Regular Security Audits: We conduct regular security audits and penetration testing to identify and address potential vulnerabilities.
• Secure User Authentication: We implement secure user authentication processes, including multi-factor authentication for sensitive operations.
• Data Backup: We regularly back up your data to prevent data loss and aid in recovery.
• Incident Response Plan: We have a comprehensive incident response plan in place to quickly address any potential data breaches.
• Employee Training: We provide regular privacy and security training to our employees to ensure they understand the importance of protecting your Personal Data.
• Physical Security: Our data centers employ extensive physical security controls to prevent unauthorized access to our servers.
6.3 Third-Party Service Providers
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. We will respond to requests about this within a reasonable timeframe.
When we use third-party service providers to process your Personal Data, we ensure they provide at least the same level of protection for your Personal Data as we do. We use contracts and regular audits to ensure these service providers only process your Personal Data on our instructions and in accordance with applicable data protection laws.
6.4 Data Breach Notification
In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay, in accordance with applicable data protection laws.
6.5 Your Role in Data Security
While we take extensive measures to protect your Personal Data, the security of your information also depends on you. We urge you to take steps to keep your Personal Data safe, such as choosing a strong password and keeping it private, not sharing your account credentials, and logging out of your account after you have finished using our Service on a shared device.
If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us using the contact information provided in the "Contact Us" section.
If you log in by connecting or integrating a third-party service account (such as Facebook, Google, or Apple) with our game and services, you will be subject to the terms of service and privacy policies of those third parties (e.g., Facebook, Google, or Apple). Our company does not receive or store the passwords for these third-party services, so please contact the respective third-party application or platform to take any necessary security measures.
6.6 Limited Data Access
Access to the information collected by WISEWIDE is strictly limited to WISEWIDE employees located in Republic of Korea. This ensures that your data is accessed only by authorized personnel for specific business purposes.
7. Data Retention
We retain your Personal Data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The criteria used to determine our retention periods include:
7.1 Active Accounts
For active accounts, we retain Personal Data for as long as you maintain your account with us. This allows us to provide you with continuous service and improve your gaming experience over time.
7.2 Inactive Accounts
If your account becomes inactive (i.e., you have not logged in or used our Service for a specified period), we may retain your Personal Data for a limited time in case you decide to reactivate your account. The exact retention period for inactive accounts may vary depending on the type of data and applicable laws.
7.3 Legal and Regulatory Requirements
We may need to retain certain Personal Data to comply with legal and regulatory requirements, resolve disputes, or enforce our agreements. For example:
• Financial transaction data may be retained for a period of time to comply with tax and accounting regulations.
• Data related to user behavior may be retained for a period necessary to detect and prevent fraud or cheating in our games.
7.4 Business Needs
We may retain certain data for our legitimate business needs, such as improving our Service or conducting analytics. In such cases, we will ensure the data is anonymized or aggregated wherever possible.
7.5 User Requests
If you request deletion of your Personal Data, we will delete or anonymize it as soon as reasonably possible, unless we are legally required or permitted to retain specific data.
7.6 Backup Data
For technical reasons, there may be residual copies of your Personal Data remaining within our backup systems for a limited period of time. We ensure that such backup data is also securely deleted within a reasonable timeframe.
We regularly review our retention periods to ensure we do not keep Personal Data for longer than necessary. For more information about our specific retention periods for different types of data, please contact us using the details provided in the "Contact Us" section.
8. Sharing of Your Information
We do not sell your Personal Data to third parties. However, we may share your information in the following situations:
8.1 Third-Party Service Providers
We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:
• Cloud Storage Providers: To store and manage our databases securely.
• Analytics Providers: To help us understand how users interact with our Service and improve its performance.
• Payment Processors: To process your payments for in-game purchases.
• Customer Support Platforms: To provide you with efficient customer support.
• Advertising Partners: To deliver relevant advertisements and measure their effectiveness.
• Email Service Providers: To send you updates and marketing communications.
These third parties are contractually obligated to protect your Personal Data and may not use it for any purpose other than to provide services to us.
8.2 Affiliates and Subsidiaries
We may share information with our affiliates or subsidiaries for business purposes such as internal administration, promoting our games and services, and providing you with our Service. All of our affiliates and subsidiaries are required to follow privacy practices no less protective of Personal Data than those described in this Privacy Policy.
8.3 Business Transfers
If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of such a transaction as permitted by law and/or contract. We will ensure the confidentiality of any Personal Data involved in such transactions and provide notice before Personal Data is transferred and becomes subject to a different privacy policy.
8.4 Legal Requirements
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
8.5 Vital Interests and Legal Rights
We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
8.6 With Your Consent
We may share your Personal Data for any other purpose disclosed to you at the time we collect the information or with your consent.
8.7 Aggregated or Anonymized Data
We may use and share aggregated or anonymized information (information that does not directly or indirectly identify you and that may be derived from Personal Data) with third parties for any purpose. This information cannot reasonably be used to identify you.
8.8 Social Features
Certain features of our Service may allow you to share information on third-party social media platforms, such as Facebook. Any information you choose to share through these features is governed by the privacy policy of the relevant platform, and we encourage you to review those policies before sharing information.
8.9 Advertising Partners
We may share certain device identifiers and information about your device and your use of our Service with our advertising partners to deliver personalized ads. This information may include:
• Device identifiers (such as IDFA or AAID)
• IP address
• Information about your device (such as device type, operating system version)
• General location information (such as city or country)
• Game play information (such as levels completed, in-game purchases)
Our advertising partners may use this information to deliver personalized ads to you within our Service and on other platforms. You can opt-out of personalized advertising by adjusting your device settings or using the options provided in our Service.
9. Your Rights and Choices
Depending on your location, you may have certain rights regarding your Personal Data. We are committed to respecting these rights and providing you with control over your data.
9.1 Access
You have the right to request copies of your Personal Data. We may charge you a small fee for this service.
9.2 Rectification
You have the right to request that we correct any information you believe is inaccurate or incomplete.
9.3 Erasure
You have the right to request that we erase your Personal Data, under certain conditions. Please note that we may need to retain certain information for recordkeeping purposes, to complete transactions, or to comply with our legal obligations.
9.4 Restrict Processing
You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
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9.5 Object to Processing
You have the right to object to our processing of your Personal Data, under certain conditions. This includes the right to object to processing for direct marketing purposes.
9.6 Data Portability
You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
9.7 Withdraw Consent
If we are relying on your consent to process your Personal Data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on your consent before its withdrawal.
9.8 California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). Please see our California Privacy Notice for more information.
9.9 How to Exercise Your Rights
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
9.10 Marketing Communications
You can opt out of receiving marketing communications from us at any time by:
• Following the opt-out links on any marketing message sent to you
• Contacting us at any time using the contact details provided in this Privacy Policy
Please note that you may continue to receive service-related communications even if you opt out of marketing communications.
9.11 Push Notifications
We may send push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
10. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children under 18. If you are a parent or guardian and believe that your child has provided us with Personal Data, please contact us at help@wisewide.com. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
We take additional precautions to protect the privacy of young users:
• We do not knowingly collect or solicit Personal Data from anyone under the age of 18 or knowingly allow such persons to register for our Service.
• If we learn that we have collected Personal Data from a child under age 18, we will delete that information as quickly as possible.
• We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data through our Service without their permission.
• If you have reason to believe that a child under the age of 18 has provided Personal Data to us through our Service, please contact us, and we will endeavor to delete that information from our databases.
11. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.
Specifically, our servers are located in the United States. If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your Personal Data, in the United States and other countries.
If we transfer your Personal Data out of the European Economic Area (EEA), we ensure a similar degree of protection is afforded to it by implementing safeguards such as:
• Using specific contracts approved by the European Commission that give Personal Data the same protection it has in Europe (known as Standard Contractual Clauses)
• Transferring data to countries that have been deemed to provide an adequate level of protection for Personal Data by the European Commission
• Using providers based in the US that are part of the Privacy Shield (which requires them to provide similar protection to Personal Data shared between Europe and the US)
Please contact us if you want further information on the specific mechanism used by us when transferring your Personal Data out of the EEA.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website or within our Service.
13. Cookies and Tracking Technologies
We and our third-party partners use cookies and similar tracking technologies to collect and use Personal Data about you, including to serve interest-based advertising.
13.1 What are Cookies?
Cookies are small text files that are placed on your device when you visit a website or use an app. They are widely used to make websites and apps work more efficiently and to provide information to the owners of the site or app.
13.2 How We Use Cookies
We use cookies for several purposes, including:
• To provide and improve our Service
• To analyze how our Service is used
• To personalize your experience
• To remember your preferences
• To serve targeted advertisements
13.3 Types of Cookies We Use
• Essential Cookies: These are necessary for the Service to function and cannot be switched off. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
• Performance Cookies: These allow us to count visits and traffic sources so we can measure and improve the performance of our Service. They help us to know which pages are the most and least popular and see how visitors move around the Service.
• Functionality Cookies: These enable the Service to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages.
• Targeting Cookies: These may be set through our Service by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.
13.4 How to Manage Cookies
Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you. It may also stop you from saving customized settings like login information.
14. Advertising and Analytics
14.1 Advertising
Our Service includes advertising for third party products and services. We and our advertising partners use certain data about you to improve our advertising practices and make the ads we show more relevant to you.
We may use the following types of information for advertising purposes:
• Device advertising identifiers (e.g. IDFA or Advertising ID)
• Data related to your connected Facebook, Google or Apple profile (if any, such as gender or country)
• Game play content
• User in-game ID
• Product interaction data
• Other demographic and interests-based information
Our advertising partners may use this information to deliver personalized ads to you within our Service and on other platforms.
14.2 Your Advertising Choices
You can opt-out of interest-based advertising on mobile applications by checking the privacy settings of your Android or iOS device and selecting "limit ad tracking" (Apple iOS) or "opt-out of interest based ads" (Android).
For more information about your advertising choices, please visit:
• Network Advertising Initiative (NAI) - http://www.networkadvertising.org/choices/
• Digital Advertising Alliance (DAA) - http://www.aboutads.info/choices/
• European Interactive Digital Advertising Alliance (EDAA) - http://www.youronlinechoices.eu/
Please note that opting out of interest-based advertising does not mean you will no longer see advertising in our Service – it just means that the advertising you see may be less relevant to your interests.
14.3 Analytics
We use analytics services to help us understand how users engage with our Service. These services use cookies and similar technologies to collect information about use of our Service and report on activities and trends.
The main analytics service we use is Google Analytics. You can learn more about Google's practices by visiting the Google Privacy & Terms web page: https://policies.google.com/technologies/partner-sites
15. Third-Party Services and Websites
Our Service may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third party services or any information you disclose to these third parties.
We encourage you to read the privacy policies of these third parties before providing any information to them or using their services. This includes any third-party social media platforms (such as Facebook, Twitter, or Instagram) that you may access through our Service.
When you leave our Service, we recommend that you review the privacy practices of other sites you visit or services you use. We cannot control and are not responsible for the privacy practices of any third parties.
16. Data Protection Officer
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our DPO using the details set out below:
Full name of legal entity: WISEWIDE Inc. Email address: help@wisewide.com
17. Dispute Resolution
If you have a complaint about our use of your Personal Data or response to your requests regarding your Personal Data, you may submit a complaint to the data protection regulator in your jurisdiction. We would, however, appreciate the opportunity to address your concerns before you approach a data protection regulator, and would welcome you contacting us in the first instance.
For users in the European Union, you have the right to lodge a complaint with your local data protection authority. Contact details for data protection authorities in the European Union are available here: https://edpb.europa.eu/about-edpb/board/members_en
For users in the United Kingdom, you can contact the Information Commissioner's Office:
• Website: https://ico.org.uk/global/contact-us/
• Phone: 0303 123 1113
For users in other jurisdictions, please contact your local data protection authority.
18. Specific Provisions for Different Jurisdictions
While this Privacy Policy is intended to be generally applicable, certain jurisdictions may require different or additional provisions. These provisions are outlined below:
18.1 European Union and European Economic Area
If you are located in the EU or EEA, the following additional rights and information apply:
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in your country of residence, place of work, or the place where the alleged infringement of data protection laws occurred.
• Cross-Border Data Transfers: When we transfer your Personal Data outside the EEA, we ensure an adequate level of protection for your rights and freedoms by implementing appropriate safeguards, such as using Standard Contractual Clauses approved by the European Commission.
• Data Protection Representative: Users in EU member states may also request details regarding the implementation of the Privacy Policy from the representative listed below.
VeraSafe has been appointed as WISEWIDE's representative in the European Union for data protection matters, pursuant to Article 27 of the General Data Protection Regulation of the European Union.
If you are in the European Economic Area, VeraSafe can be contacted in addition to WISEWIDE, only on matters related to the processing of personal data.
To make such an inquiry, please contact VeraSafe using this contact form: https://verasafe.com/public-resources/contact-data-protection-representative or via telephone at: +420 228 881 031.
Alternatively, VeraSafe can be contacted at:
VeraSafe Ireland Ltd.
Unit 3D North Point House
North Point Business Park
New Mallow Road
Cork T23AT2P
Ireland
18.2 California
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). Please see our separate California Privacy Notice for more information about these rights and how to exercise them.
18.3 Other Jurisdictions
We are committed to complying with the data protection laws of all jurisdictions where we operate. If you are located in a jurisdiction not specifically mentioned above, you may still have rights in relation to your Personal Data. Please contact us using the details provided in the "Contact Us" section for more information about your rights and how we comply with local data protection laws.
19. Contact Us
If you have any questions about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:
Email: help@wisewide.com
Please provide your name, email address, and a detailed description of your request or concern. We will make every effort to respond to your inquiry in a timely manner.
Remember, the fastest way to get a response is to use our in-game support feature or to email us directly.
Thank you for taking the time to read our Privacy Policy. We hope this document has helped you understand our data practices and your rights regarding your Personal Data. Your privacy is important to us, and we are committed to protecting your information and providing you with control over your data.
By using our Service, you agree to the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, your choice is to not use our Service. Your continued use of the Service after we make changes to the Privacy Policy is deemed to be acceptance of those changes, so please check the policy periodically for updates.
We look forward to providing you with an enjoyable and secure gaming experience.